Orders & Shipping

How long does delivery take?
Orders are processed within 1-3 business days. Delivery time depends on the carrier and your location.

Do you ship outside of Portugal?
Currently, we only ship within national territory and islands.

How can I track my order?
After shipping, you will receive an email with the tracking number to follow your order.

Products

Are the products authentic?
Some products may have customization options (where you can add names, phrases, dates, etc.). The customizations created by us are entirely our own creativity and authorship, and we also sell non-customized merch by No Idea. Please check the description of each product for more details.

How do I choose the right size?
Each product has a size chart available on the product page.

Are the products sustainable/of good quality?
Yes, we work with quality materials and trusted suppliers.

Payments

What payment methods do you accept?
We accept credit/debit card, MB Way, Multibanco, and other methods available at checkout.

Is it safe to pay in your store?
Yes! Our store uses SSL encryption and payments are processed securely.

Returns & Exchanges

What is your return policy?
We accept returns up to 14 days after receiving the product, provided it is in perfect condition.

How do I make an exchange?
Please contact us via email at noidea.merch@gmail.com and we will handle everything.

What if the product arrives damaged?
Please contact us immediately and send us photos of the product. We will resolve the situation as quickly as possible.

Contact

How can I contact No Idea?
You can contact us by email: noidea.merch@gmail.com.

What are your operating hours?
We are available Monday to Friday, from 09:00 to 18:00.